Service Catalog Whitepaper

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Practical approaches for every business

This whitepaper defines the value of a Service Catalog and outlines two strategies for successful implementation based upon differing levels of organizational maturity.

ITIL version 3 has re-emphasized the importance of the Service Catalog and redefined the role Service Catalog Management plays in IT Service Management.

This paper addresses the question of what added value the Service Catalog offers to IT, and provides practical guidance on how organizations with different levels of maturity can immediately begin implementing a Service Catalog.

Unlike other ITIL process (that align more closely with the natural strengths of IT), Service Catalog Management includes thought processes IT may find alien and difficult to master. This issue can be addressed via a readiness assessment: both of IT and of the business. Based on the assessment results an internal or external Service Catalog strategy can be followed. This allows organizations of all maturity levels to access the benefits of a Service Catalog while minimizing risk.

A significant success factor of any Service Catalog implementation is the user interface. This paper will show why a web-based, interactive, ‘actionable’, catalog that integrates directly into an organization’s ITSM tool is essential for success.

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