Success Stories

Read the success stories below to find out how EMC's Ionix for Service Management has helped clients around the world to effectively manage their service management and help desk requirements.

Archer Daniels Midland
ADM, the US agricultural giant, selects Ionix for IT Service Management across its international network.
Barnardos
Barnardo's shows IT cares with EMC's IT Service Management application, Ionix for Service Management.
University of Technology of Delft (TU Delft)
EMC Ionix supports an ITIL implementation at the Netherlands largest technical university.
Horizon21
Horizon21 invests for the long-term with EMC's IT Service Management solution. Punter Southall
EMC’s Ionix Service Manager pays dividends for Punter Southall Group. St.George Bank
One of Australia's largest banks uses EMC's Ionix for Service Management technology as an enterprise application to support a range of IT Service Management functions.
Dept. for Regional Development
Department for Regional Development (Northern Ireland) chooses Ionix technology to manage its extended support network. DEWR - Federal Dept. Employment and Workplace Relations (media story)
DEWR's decision to replace their existing service management system with Ionix is another step on the path of standardizing on Microsoft's .NET architecture. Ministry of Education
The Ministry of Education underpins its successful IT Service Improvement Program using an ITIL best practice approach supported by EMC's Ionix for Service Management technology. Sydney 2000 Olympics
The Ionix for Service Management system was run out to Olympic venues around Sydney during the 2000 Olympics, to support a world first coordinated security effort.
Golden Ventures
EMC's Ionix for Service Management is just the tonic for Golden Ventures
Future Guarantee - Radian Group
A project to consolidate three problem management systems delivers a strategic business advantage to Radian.
Herbert Smith
Leading law firm Herbert Smith rules in favor of EMC's Ionix for Service Management

Aspiren
Aspiren puts Ionix for Service Management to work on new National Performance Management Framework for local government. Macedon Ranges Shire Council
EMC's Ionix for Service Management has provided a low bandwidth web solution for a local council across a dispersed geographic region, when other vendors said it couldn't be done. New Plymouth District Council
Integrating Ionix for Service Management with mapping, ratepayer and contractor systems provides New Plymouth with a single view of all information related to a customer's call. Oklahoma City
Oklahoma City uses Ionix for Service Management software to streamline and improve its ITIL Service Management Southampton City Council
Southampton City Council streamlines procurement process and meets service level agreements with EMC's Ionix for Service Management software. St Helens Council
St Helens delivers new standards with EMC Ionix for Service Management. Wellington City Council
Wellington City Council's Knowledge Solutions team breathed new life into their legacy applications using an IT Infrastructure Library (ITIL)-based solution and Ionix for Service Management. Wolverhampton City Council
Wolverhampton City Council measures up with Ionix ITIL Service Management
Figleaves
Ionix for Service Management enables figleaves.com to deliver continual improvement in IT Service Management excellence.
Karachaganak Petroleum Operating (KPO)
Karachaganak Petroleum Operating (KPO) in Kazakhstan, one of the world's largest oil and gas condensate fields, uses EMC's Ionix for Service Management technology to support its IT operations.
Hampshire Constabulary
Hampshire Constabulary gets down to business with EMC Ionix Service Manager
LexisNexis Butterworths
Ionix for Service Management software enables LexisNexis Butterworths' blueprint for IT best practice
Central Garden & Pet
EMC’s Ionix Service Manager yields growing benefits for Central Garden & Pet
ANSTO
ANSTO adopts scientific approach to IT services with EMC Ionix for Service Management
Northwestel
EMC Ionix Service Manager goes with the territory for Northwestel Tait Communications
An international supplier of mobile radio equipment has created a "virtual team environment" across its global subsidiaries, sharing corporate skills and resources.
Federal Hotels
New look Ionix Service Desk proves New Year hit for Federal Hotels Galileo
Galileo achieves business goals with EMC's Ionix for Service Management web-based, global service management software. Navigant International
EMC's Ionix for Service Management web-based service management solution underpins Navigant's move to a centralized IT support structure to manage its international travel network.
Powercor
EMC Ionix lightens the load for Powercor’s IT Service Desk Country Energy
Country Energy has implemented Ionix for Service Management to integrate its service management infrastructure following a merger of three companies. EnergyAustralia
EMC’s Ionix for Service Management sparks positive change for EnergyAustralia.

For more information on our products and services Contact EMC Ionix

EMC Ionix Service Manager provides ITIL Service Management and Help Desk solutions including Incident Management, Problem Management, Configuration Management, Change Management, Release Management, Service Level Management and Availability Management software.