Self-service and Request Fulfilment

Service Portfolio Management

The delivery of IT Service Management all starts with a clear definition of the portfolio of services that IT manages, both to support the business as well as those that are internal to IT.

Each of these services goes through a lifecycle, with most going through many iterations of continuous improvement as the business evolves and IT matures.

VMware Service Manager provides:

  • Modelling of services across the entire service lifecycle (i.e. Service Pipeline, Service Catalog, and
    Retired Services).
Key Business Benefits
  • Organization-wide understanding of available services
  • Accurately determine the cost of delivering services

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