An Integrated Service Desk

Event Management

Event Management allows organizations to monitor the IT infrastructure for operational failures, with an aim of alerting the Service Desk of potential issues before users report Incidents. Once detected, events can be configured to automatically create Incidents or Problems, which are then routed to the appropriate teams to investigate.

Features:

  • Create Incidents or Problems in response to operational events.
  • Filter events based on any available attributes.
  • Map attributes.
  • Automatically create outages on impacted Configuration Items and Services.

Key Business Benefits
  • Reduce manual processing
  • Proactively notify users of problems
  • Reduce Service Desk load
  • Informed first call responses
  • Reduce resolution time

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