Integration

Integrating People and Systems

The need for increased return on investment from technology and greater business agility through its alignment with business goals is a key driver for IT Service Management.

Traditional barriers to integration (such as multiple data silos, technical complexities and cost) are being removed. Application integration strategies and technologies that facilitate re-use of data are contributing to these barriers being removed and the subsequent increase in business agility.

EMC Ionix Service Manager's unique entirely web-based architecture allows organizations to integrate their ITIL solution with all elements in their existing IT infrastructure. Ionix Service Manager can be accessed enterprise-wide anywhere, anytime, meaning that globally or geographically dispersed enterprises can draw from one knowledge source and one CMDB.

Figure 1: EMC Ionix Service Manager Integration Overview

The following components comprise the Infra integration strategy:

• Microsoft .NET and web services
• LDAP/Active Directory
• Global integration technologies
  (Multi-language, Partitioning and Time Zoning)
• Integration with Network Discovery tools

For more information on our products and services Contact EMC Ionix

EMC Ionix Service Manager provides ITIL Service Management and Help Desk solutions including Incident Management, Problem Management, Configuration Management, Change Management, Release Management, Service Level Management and Availability Management software.