vmware service manager advantage

Rapid ITIL Deployment

VMware’s Service Manager solution delivers comprehensive functionality (as verified by PINKVERIFY) for all major ITIL processes including: Incident, Request Fulfilment, Problem, Service Level, Knowledge, Change, Release, Deployment, Service Configuration & Asset and Availability Management. VMware Service Manager further supports an ITIL best practice approach through the support of an integrated Service Catalog and a powerful federated CMDB.

All ITIL processes supported by VMware Service Manager interact with each other out-of-the-box, removing the integration burden that can too often accompany IT Service automation solutions, allowing you to quickly get started, or rapidly expand and mature your IT Service Management practice as your needs evolve.

To further support the rapid deployment of your solution, VMware Service Manager is a web-based solution, architected to deliver high-performance over Wide Area Networks (WAN). This allows you to centrally deploy the foundational software, workflow processes and screens, to ensure they are immediately available to employees across your organisation and use a single instance of the application to support operations spanning each continent.

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VMware Service Manager provides ITIL Service Management and Help Desk solutions including Incident Management, Problem Management, Configuration Management, Change Management, Release Management, Service Level Management and Availability Management software. Copyright © 2010 VMware, Inc. All rights reserved.