News November, 2008
EMC Infra launches new online 'Readiness Assessment' for Service Catalog
Revealing a clear strategy for better IT-to-Business communication
EMC Infra has launched a new ‘Readiness Assessment’, designed to help all types of organisations measure their readiness for an ITIL Service Catalog, and select the implementation strategy most appropriate to them. The instant online assessment at www.infra.co.uk/readiness provides ‘next steps’ and advice for those considering a Service Catalog as part of an initiative to bridge the communication gap between the Business and IT.
According to EMC Infra Managing Director Nathan Brumby, “ITIL V.3 has underlined how fundamental effective communication between IT departments and the wider business is to IT Service Management best practice - as well as to business success in today’s tougher markets. It is also the only way to ensure recognition within the wider business of the vital role that IT plays.”
“EMC Infra is launching this simple and objective way for IT departments to kick-start their Service Catalog using an effective implementation approach that matches their organisation’s ITIL maturity and specific goals.”
Positioned as a central component of the Service Portfolio within ITIL V.3, the Service Catalog contains a detailed list of services provided to the Business by IT. It establishes a shared view of priorities, focus, vision and goals, and provides a framework for developing productive IT-to-Business dialogue that improves IT’s ability to respond to business needs.
About EMC
EMC’s Infra, Smarts and Voyence product families support and enhance end-to-end Service Automation in enterprise organisations. Developed on the foundations of ITIL best practice, EMC’s IT Service Management Suite delivers visibility, insight and control by enabling and improving the Service Desk function, service-centric CMDB and CMS population and federation, as well as key processes related to workflow, Incident, Problem, Event, Change, Configuration Management and ensuring IT compliance.
EMC Corporation (NYSE: EMC) is the world’s leading developer and provider of information infrastructure technology and solutions that enable organisations of all sizes to transform the way they compete and create value from their information.
Information about EMC’s IT Service Management Suite can be found at www.EMC.com and www.infra.co.uk
Press Contact
Janet Willis
PurpleMoon
Tel: 07071 225 906
purmoon@aol.com
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