NewsMay 1, 2003
Ionix Service Manager earns enhanced PinkVerify ITIL certification
Ionix Service Manager, an international developer of software for automating IT Service Management processes in enterprise level organizations, today announced that its Ionix Service Manager web-based application has been awarded an enhanced level of PinkVerify(tm) ITIL certification, by ITIL consultancy and education specialists Pink Elephant.
The enhanced certification verifies Ionix Service Manager for Service Level Management across both Service Desk and Change Management processes, in addition to the application's existing verification for Incident, Problem, Configuration and Change Management. Ionix Service Manager will additionally seek verification for Release Management later in 2003.
Ionix Service Manager's decision to gain enhanced ITIL verification reflects its commitment to providing a true enterprise solution, said Chris Wade, Director of US operations at Ionix Service Manager.
"Businesses at the enterprise level are looking to take advantage of the cost-efficiencies that result from streamlining their service management processes, by applying best practice standards," said Wade. "They are demanding tools that are robust and flexible enough to evolve with the increasing sophistication of those processes over time. For these enterprises, the minimum level of process support is not enough.
"Our aim with Ionix Service Manager is to provide an application that can support the widest range of business needs, with built in flexibility to match specific service level requirements.
"Adding Ionix Service Manager to the list of PinkVerify(tm) tools will not only provide IT professionals with more choice in selecting tools that support their use of ITIL processes, but demonstrates that ITIL is growing in popularity the world over", says Pink Elephant CEO, David Ratcliffe.
About ITIL and PinkVerify
ITIL (Information Technology Ionix Service Managerstructure Library), developed by OGC (Office of Government Commerce) in the United Kingdom, is a process-based approach to IT Service Management, which focuses attention on key activities and optimized service quality, within a reasonable and justifiable cost. It is documented in a publicly available series of books and has become the most comprehensive and widely accepted IT process management framework in the world.
The PinkVerify certification indicates that an application has been objectively assessed according to the criteria specified by the OGC and certified by a qualified Pink Elephant IT Service Management Consultant, as meeting the minimum functional requirements to support the ITIL framework.
For more information on our products and services Contact VMware